Request a review
Contact support@solenhill.com as soon as possible about an accidental, duplicate, incorrect, or unauthorized payment. Include the campaign name, payment date, amount, receipt reference, and the reason for your request. Do not email full card numbers or security codes.
How requests are handled
Sollen Hill Foundation reviews payment and refund requests. Submitting a request does not automatically approve a refund. The team will investigate and respond with the decision or request more information. Rights provided by applicable law remain available.
Approved refunds
An approved refund is returned through the original payment method where supported. Processing times depend on the payment provider, your bank, and the payment method.
Before payment
Selecting an amount or opening the checkout does not make a payment. If a payment has already completed, use the refund request process above.